Last updated: 13 October 2026
Who we are
Grahams Creek Pet Care provides dog boarding and care services in Grahams Creek, Queensland, Australia. Our website is grahamscreekpetcare.com.
This policy explains how we collect and handle personal information when you visit our website, contact us, make a booking, complete a boarding agreement or upload documents.
Information we collect
Depending on how you use our services, we collect:
- Your name, email address and phone number.
- Emergency contact names and phone numbers.
- Your booking dates, arrival and departure times, and run-sharing preferences.
- Your dogs’ names, breed, sex, age, desexing status, feeding instructions, medication, allergies and behaviour information.
- Vaccination certificates and their review or expiry dates. These documents may also contain owner and veterinary practice details.
- Boarding agreements, acceptance records and submission dates.
- Invoice details, discounts and payment records.
- Messages and enquiries you send us.
- Technical information about website visits, such as browser and device information, pages viewed, referral sources and security logs.
Please tell your nominated emergency contacts that you have provided their details to us. Only upload documents relevant to your dogs’ care, and remove unrelated personal information where practical.
How we collect information
We collect information through our website forms, email verification process, boarding agreement forms, document uploads, invoices and direct communications with you. We may also retain information you previously provided so you can reuse it for future bookings.
Our website and service providers may collect technical information automatically through cookies, similar browser storage, analytics and security tools.
How we use your information
- Manage bookings and reserve suitable accommodation.
- Provide care suited to your dogs’ needs.
- Check vaccination documentation and boarding agreements.
- Contact you about bookings, care, renewals and invoices.
- Contact your nominated emergency contacts or veterinary services when needed.
- Verify your email before displaying or changing saved customer details.
- Prepare invoices and maintain business records.
- Understand website use and improve our services.
- Investigate errors, prevent misuse and protect our systems.
If you do not provide the details needed for a booking or your dogs’ care, we may be unable to accept or complete the booking.
Services that handle your information
We use third-party services to operate our website and business:
- WordPress and Automattic: website hosting and related website services.
- Google services: forms, customer and booking spreadsheets, private document storage, our internal booking calendar, email and booking automation.
- Xero: customer billing details, invoices and accounting records.
- Google Analytics: website usage measurement.
- Payment providers: if you use an online payment option offered through an invoice, the payment provider processes the payment under its own privacy policy.
We may also share relevant information with people helping us provide your dogs’ care, veterinary services, professional advisers or authorities where needed to provide our services or meet legal obligations.
Vaccination uploads are intended for private review, rather than public display. Our internal customer spreadsheets and booking calendar are not intended as public customer directories.
Cookies and Google Analytics
Cookies are small files stored in your browser. Our website may use cookies and similar storage for login functions, saved preferences, security and website measurement.
We use Google Analytics to understand how visitors use our website. Depending on its configuration, Google Analytics uses cookies or similar technologies and collects information such as pages viewed, interactions, device and browser details, approximate location and how visitors reached the site.
Read how Google uses information from websites that use its services and Google’s Privacy Policy.
You can manage or delete cookies through your browser settings. Blocking some cookies or browser storage may affect website functions. Google also provides a Google Analytics opt-out browser add-on for supported browsers.
Links and content from other websites
Our website and emails may link to external services, including Google Forms and Xero invoice pages. If we embed external content, such as videos or maps, the provider may collect information about your visit. These services operate under their own privacy policies.
Storage and overseas processing
We store information in our website systems and the service providers listed above. These providers operate internationally, so information may be stored or processed outside Australia. Locations depend on the provider and the service used.
Further information is available in the Automattic Privacy Policy, Google Privacy Policy and Xero Privacy Notice.
How long we keep information
We retain information for booking management, ongoing care, repeat bookings, accounting, resolving disputes and applicable record-keeping requirements. Different records may need to be kept for different periods.
You can ask us to remove information that is no longer needed. Some information may need to remain in accounting records, backups or records required for legal or business purposes. A vaccination review date or boarding agreement expiry date does not automatically delete the underlying record.
Security
No website or online storage service can guarantee complete security. Please do not send passwords, full payment card details or unrelated sensitive information through our booking forms or document uploads.
If you suspect someone has accessed your saved details without permission, contact us promptly.
Access, corrections and privacy concerns
You can contact us to request access to your personal information, correct inaccurate details, ask about deleting information or raise a privacy concern. We may need to verify your identity before providing information or making changes.
Email grahamscreekpetcare@gmail.com with the subject “Privacy enquiry”. Explain your request or concern and provide enough detail for us to investigate. We will respond as soon as reasonably practical.
If we cannot resolve your concern, you can contact the Office of the Australian Information Commissioner for guidance on available complaint options.
Changes to this policy
We may update this policy when our services, systems or information-handling practices change. The latest version will appear on this page with its updated date.